Automation And Customer Insights For E-commerce Using AI Powered Rezo

 

The e-commerce landscape across the globe has seen a dramatic shift due to the adoption of smartphones and the advancement in payment technology. Exponential growth led to increased customer expectations and strong competition. Brands constantly need to hire more staff to be able to handle the online and offline customer support. In addition, customers interact with brands across multiple channels and it is difficult to map customer interaction across these disconnected channels.

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Logistic Giant Adopts AI Powered Rezo For Automation

Rezo is a new-age smart ticketing solution, supporting customisation to suit internal business cases like reading from Kinesis, triggering dynamic code. At the same time, Rezo is able to provide us the barebones functionality that comes with the most popular ticketing tools available commercially. Their development turnaround time is in days vs months for most existing solutions. We are extremely happy to be using Rezo and have implemented 10+ processes to drive productivity with smart dispatch.

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Rezo Transforms Customer Service for a Leading Online Education

A leading online and classroom-training provider for international certifications in Finance, Accounting, Analytics, Digital Marketing, and Six Sigma serves professionals in more than 40+ countries around the world. Headquartered in the USA, the organization gets many queries around the class schedule, batch schedule, exam schedule, certificates, results, etc. The firm wanted to create “meaningful contacts” that help customers get things quickly and easily. To achieve the above, the client was looking for faster customer query resolution along with the identification of the root cause of the issue, and thus a reduction in the overall interactions.

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